A Glimpse Inside Customer Experiences

Katie Hepper
Katie Hepper
2024-02-17
Tristan was an awesome and accommodating tour guide! We had a very fulfilling experience. We had limited time for excursions and this 4-5 hour tour was perfect. We did not have a car, he picked us up at our hotel and took us on a great adventure. He prepared us well beforehand. I was grateful the weather cooperated; although muddy, not nearly as bad as it could have been. He was very informative and physically helped in some climbing instances. We had options in jumping into the water from different heights and provided photographs and videos. Truly a great experience, thank you Tristan.
Mary Rodriguez- Morgan
Mary Rodriguez- Morgan
2024-02-05
Louis was our guide through El Yunque, amazing experience, even for my father who was born in PR, and visited el Yunque before, was a brand new experience for him, make sure to be prepared to climb and maybe even slip, but all worth it
annika rijks
annika rijks
2024-02-03
Me and my friend really enjoyed the tour! Louis took extra effort to make really enjoyable! He made lots of pictures👍👍👍👍
Ely Ceja
Ely Ceja
2023-10-16
My sister and I take our anual summer Puerto Rico trip and the first thing we do is give Tristan a ring so he can help us plan our trip. My sister was recently diagnosed with MS and since then we have planned to do it all. Well, Tristan has never let us down. Aug 2023 Tristan took us on his Indigenous Roots and City of Life Tour. This tour was so informative and beautiful. He also took us swimming in one of the most beautiful river. Then when we think it can’t get any better…we visited an amazing farm where we ate a wonderful meal and took in our surroundings. Our second tour was The Cueva del Indio. Once again he took us to these amazing sights and Tristan has such an abundance of knowledge. Kept us in awe. With that being said Tristan was also aware of my sisters limitations and he gently pushed her to hike these beautiful areas, but she was always safe in his hands. Can’t say enough of Tranki Tours- Tristan is definitely family and will keep him as our go to guide for all our upcoming trips!
JanJan Jan
JanJan Jan
2023-08-17
Our group of seven adults embarked on a journey with Tranki Tours in Puerto Rico. We had high expectations, and Tranki Tours exceeded every one of them. From start to finish, Tranki Tours proved to be the epitome of excellence in providing an immersive, exciting, and culturally enriching experience. The moment I contacted Tranki Tours to inquire about their offerings, I was met with exceptional customer service. The team was not only prompt in their responses but also displayed genuine enthusiasm for helping me craft the perfect itinerary for our vacation. Their attention to detail and willingness to tailor the tour to our preferences truly set the tone for what was to come. The day of the tour was an absolute delight. Our knowledgeable and charismatic tour guide, Tristan, was a true gem, THE BEST! His passion for Puerto Rican history, culture, and nature was contagious, and he skillfully shared his insights at every turn. Whether we were exploring the lush rainforests of El Yunque, or exploring the macro mural by YauCromatic in Yaoco or hiking to gorgeous waterfalls and pools on the Salto de Santa Clara waterfall trial, Tristan kept us engaged with his fascinating anecdotes and deep understanding of the history and local way of life. Tranki Tours' commitment to sustainable and responsible tourism was evident throughout the journey. Their dedication to preserving the environment and supporting local communities was heartwarming to witness. From encouraging us to minimize our ecological footprint to promoting authentic interactions with local artisans, Tranki Tours truly exemplifies what it means to be an eco-conscious tour operator. What truly stood out during my experience was the seamless organization of each aspect of the tour. From tours to transportation and meals, every detail was meticulously planned, allowing me to fully immerse myself in the experience without any worries. This level of professionalism and dedication to customer satisfaction is a rare find and speaks volumes about Tranki Tours' commitment to excellence. In conclusion, my experience with Tranki Tours in Puerto Rico was nothing short of exceptional. From the moment I booked our tour to the final farewell, every interaction, adventure, and discovery was infused with a sense of wonder and enthusiasm. If you're looking for a tour company that goes above and beyond to curate a memorable, educational, and environmentally conscious journey, look no further than Tranki Tours. My only regret is not having more time to spend with them. I can't wait to return and explore even more of Puerto Rico's beauty with this outstanding team. Thank you, Tranki Tours and Tristan, for an unforgettable adventure of a lifetime!
Mili Abraham
Mili Abraham
2023-08-17
We had an amazing time exploring the town of Yauco and hiking to Salto Santa Clara with Tristan. He was super welcoming & knowledgeable. Such a fun & comfortable experience overall - highly recommend. Thank you Tranki Tours!
Richard Patino
Richard Patino
2023-08-14
Amazing trip! Yauco then waterfalls. We had the best time!
Natalie Barroso
Natalie Barroso
2023-08-14
Tranki tours was the highlight of my Puerto Rico trip! Our tour guide Tristan is beyond friendly, knowledgeable, and showed my group a great time in the town of Yauco and the beautiful waterfall hike at Salto Santa Clara. Highly recommend tranki tours for some PR adventures!
Alyse Eckstrom
Alyse Eckstrom
2023-07-30
We picked this tour because it had a good mix of hiking and water activities. We slid down a water slide, jumped off rocks into the cool river, and swung off a rope into the pool below. Our tour guide, Tristan, was amazing! He’s knowledgeable, made me feel safe, and showed us a great time. He was encouraging and allowed everyone to go at their own comfortable pace. This was definitely an excursion we will recommend to others coming to Puerto Rico!
Erica Pagorek
Erica Pagorek
2023-06-03
Tristan was amazing! He picked us up from our house, was very easy to communicate with and great energy! You must book a tour with him if you’re coming to Puerto Rico. Plus, before we got to the hike we stopped for smoothies and they were delicious! Thanks for a memorable experience😁

Tristan was recommended to us by another guide, and our experience with him was GREAT! Tristan told us about PR and plants in the rainforest during our hike. The hike was incredible, and once we got to river it was even more amazing. We jumped into the water from the rocks, used a rope swing, and of course the rock water slide. Our group was just the two of us, which was really nice. Some of the other groups had a couple dozen people. Tristan is highly recommended by us! We would tour with him again!

Nicole

November 2022

On the last day I had available during my trip to Puerto Rico I went on Tristan’s tour and I’m glad I did, it definitely made my entire trip. Tristan’s tour makes you feel like a guest instead of client. He doesn’t rush it, and he makes sure to inform and educate you as well as answer any questions you may have. He stops throughout the tour to take pictures for you as well, which definitely came in handy for me since I traveled solo. Honestly id leave more than 5 stars if I could, but since I cant I’ll just just reassure anyone reading this that you cant go wrong by booking a tour with Tristan.

Dexter

October 2022

Took this excursion with a group of 9 and we all had a blast—definitely one of the highlights of our trip to Puerto Rico! Tristan and Enrique were super accommodating to our large group and made our experience memorable! Would highly recommend booking this tour, it will definitely push you outside of your comfort zone and is a great bonding experience!

Erandy

October 2022

Tristan was so amazing! He was very helpful and conscientious whenever I needed a little extra help maneuvering the rocks. El Yunque is quite the experience not to be missed! Book with Tristan, you won’t regret it!

Eugenia

September 2022

beautiful experience, super fun and engaging hike, and Tristan is great 🙂 tells you about the fascinating plants, makes you feel comfortable and safe. the river is gorgeousss. overall really lovely experience, 10/10 would do again

Stella

October 2022

Great trip! My wife and my two children (age 7 and 10) went on this trip. We went the week after hurricane Ian. The water was a little rough so we were not recommended to do the rock slides however we did the rope swing and jumped off a few rocks into the water. The rocks were a little slippery but nobody fell. We did have to walk through mud but we were expecting that. There were other groups there, but not too crowded on the day we went. Our tour guide Tristan was great and educated us on some of the plants and wildlife during the short hike in. Great temperature, comfortable and not too hot. Overall highly recommended if you enjoy Forest/jungle environments and some adventure.

Brent

October 2022

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